Overview
When a gallery runs in a paid mode, clients don’t pay in the app — they submit a purchase request. You settle the payment outside PixDeliver and then unlock the clean originals. You manage all requests in the Purchase requests tab of the gallery in question.Clients buy from a watermarked gallery. Settle the payment outside the app, then unlock the photos to give them the clean originals. PixDeliver does not act as an intermediary in this payment and charges no commission.
How a client submits a request
- The client browses the gallery with its watermarked previews
- In whole-gallery mode they use the buy-the-whole-gallery button; in individual-photo mode they select the photos they want and see a price summary
- They provide their full name (required) and, optionally, an email address and a message
- They submit the request — this does not involve any payment in the app
Where you see the requests
Instructions:- Open the gallery
- Go to the Purchase requests tab
- You’ll see a list of requests (pending, settled, and canceled), newest first
Only one purchase request can be active in a gallery at a time (pending or settled). The next client has to wait until you settle or cancel the current request.
Settlement and unlocking
Instructions:- Get in touch with the client and accept payment outside the app (bank transfer, BLIK, cash — however you prefer)
- In the Purchase requests tab, open the pending request
- Click Accept & unlock
- Confirm in the dialog — you can check the option to notify the client by email
- The photos are reprocessed back to clean originals (they may briefly show a “processing” status)
- Whole gallery: all photos are unlocked — including any added after the sale
- Individual photos: only the purchased photos are unlocked; only those are visible on the public gallery page
Rejecting and canceling a sale
Rejecting a pending request — if the payment didn’t go through, reject the request. Nothing gets unlocked. Canceling a settled sale — you can undo a sale that has already been unlocked:- Open the settled request
- Click Cancel sale and confirm
Emails to the client
| Event | Email to the client (if they provided an address) |
|---|---|
| Photos unlocked | ”Your photos are ready” — with a link to the gallery and a note about access to the originals |
| Cancellation / rejection | ”Update regarding your photo request” — a note that the request was canceled |
Sending an email to the client is optional — you decide when you accept or cancel (the “notify the buyer” option). If the client didn’t provide an email address, no notification is sent.
Your responsibilities toward the client
Selling photos is a transaction between you and the client. PixDeliver only provides the technical tooling (watermark, accepting requests, locking and unlocking). You are solely responsible for the settlement, any refunds, and your information, consumer, and tax obligations toward the client. For details, see: Terms of Service (§ 18).Troubleshooting
Problem: The client can’t submit a request — “a request is already pending”. Solution: The gallery already has an active purchase request. Settle or cancel it to free up the gallery for the next client. Problem: The client didn’t get the unlock email. Solution: Check whether the client provided an email address and whether the notification option was checked when you accepted. You can also send the gallery link yourself. Problem: After cancellation, the client still says they have the photos. Solution: The lock applies to access within the gallery — any files the client downloaded before the cancellation remain on their device. Cancel a sale as soon as possible if the payment doesn’t come through.Related topics
- Selling galleries - Delivery modes, watermark, and pricing
- Buying photos (for the client) - What a purchase request looks like for the client
- Terms of Service - Rules for sales and settlement (§ 18)